This is a wonderful organization. They are professional, super friendly, totally customer service oriented and advocate for you with your insurance company. I used their service recently after being involved in auto accident. They took my car immediately and interviewed me to determine what outcome I wanted. I told them that, if all possible, I wanted the car fixed and not totaled. It took the Progressive adjuster 9 days to arrive at the auto body shop. They wanted to make their estimate by photo, but Accurate insisted that they view the damage personally and so Accurate could go over the repairs with them. They were on my side and wanted to make sure that there would be no "rubber stamp" assessment that could lead them to total it. Bottom line is that Accurate repaired my car; it was done in record time and it looks and runs beautiful. I did have to take it back to have a bearing replaced, which they did in two hours and charged it back to the insurance company because it was in the wheel impacted by the accident. They made it all happen quickly and without any hassle and they are super friendly.